Reference

How ace44 Handles Your Personal Information

This Privacy Policy sets out exactly what data ace44 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYour right to request deletionContact us to update your record

Explore Lobby Read FAQ

What We Collect and Why We Collect It

ace44 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with ace44, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is bKash, Nagad or Rocket. We record transaction references tied to your wallet so we can verify deposits and

1
process withdrawal requests accurately. We also collect device and browser data automatically: your IP address, session timestamps, and the pages you visit within our platform. This technical data helps us keep your account secure and detect unusual activity. We do not collect your bKash or Nagad
2
PIN — those stay between you and your wallet app. Where you contact our support team, we store that conversation to resolve your query and improve our responses. Data is retained only as long as your account remains active or as required under applicable law. If
3
you close your account, you may request that we delete your personal record, subject to any legal retention obligations. This policy applies to you only where our platform is available under your local law and in your eligible region.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to access, correct or request deletion of any personal data we hold, reach our privacy support team through any of the channels below. Quote your registered account ID so we can locate your record quickly. We aim to respond to all data requests within a reasonable timeframe, and we will confirm receipt of your request as soon as it comes through.

Live Chat Open the chat widget inside your account dashboard. Our support team handles data and privacy queries directly through chat during available hours.

Email Support Send your data request to our support email address listed in the account help section. Include your registered mobile number for faster verification.

Account Help Centre Visit the Help Centre from your account menu to submit a formal data request form. You can track the status of your request from the same page.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

ace44 uses SSL encryption across every page of the platform, including the deposit flow where bKash, Nagad and Rocket transactions are processed. Cookies on our site track your session state and preferences — not your payment credentials. You can manage cookie preferences through your browser settings at any time. We do not share your personal data with third-party advertisers, and we only pass data to payment processors when it is strictly necessary to complete a transaction you have initiated.

SSL Encryption

Every page, login step and deposit action — including bKash and Nagad flows — runs over SSL. Your data moves encrypted from your device to our servers.

Cookie Controls

We use session cookies to keep you logged in and functional cookies to remember your account preferences. No advertising cookies are set without your consent.

Data Retention Policy

We keep your account data only as long as your account is active. When you request deletion, we remove personal records subject to any legal obligations that apply.

Third-Party Sharing

Payment data such as your Rocket or Nagad transaction reference is shared only with the relevant payment processor to complete your deposit or withdrawal. Nothing more.

Frequently Asked Questions About Your Privacy

These questions cover what Bangladesh players most commonly ask about how their data is used, stored and protected on ace44. If your question is not listed here, contact our support team through the channels above.

No. We never see or store your bKash, Nagad or Rocket PIN. Your PIN is entered inside your wallet app and never passes through our platform.

We hold your registration details, contact information, transaction references linked to your chosen payment method, session logs and any support conversations you have had with our team.

Yes. Contact our support team via live chat or email with your account ID. We will compile your data record and share it with you within a reasonable period.

Submit a deletion request through the Help Centre or by emailing support. We process deletions subject to any legal retention periods that apply in your eligible region.

We share only what is necessary to process your payment — for example, a transaction reference passed to your Rocket or Nagad processor. We do not sell personal data to advertisers.

Go to your account settings page and edit your contact information directly. For changes tied to your mobile wallet number, contact support so we can verify the update securely.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoCrash Win Builder InfoAce44 Glossary

How ace44 Handles Your Personal Information

Contact Us About Your Data

Data Handling, Cookies and Account Security

SSL Encryption

Cookie Controls

Data Retention Policy

Third-Party Sharing

Frequently Asked Questions About Your Privacy

01 Does ace44 store my bKash or Nagad PIN?

02 What personal data does ace44 hold about my account?

03 Can I request a copy of my personal data?

04 How do I ask ace44 to delete my account data?

05 Does ace44 share my data with third parties?

06 How can I update my registered contact details?

Privacy Policy

Related pages

Related pages